iOS

How To Troubleshoot Touch ID After Updating To iOS 8.3

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Last week when Apple rolled out iOS 8.3, not many people saw anything but positives in the update. This was reflected in our review of iOS 8.3 as well, but thingsĀ aren’t always what they appear to be. Within 2 days of the update’s widespread download by users, complaints of several bugs in the OS started surfacing. The most worrisome of these has been the report that for some users iOS 8.3 breaks the much-loved Touch ID. After updating to iOS 8.3, Touch ID simply refuses to work for many people on iPhone. If you really can’t live without Touch ID, or if you have been facing other problems after the update, there is always the option of rolling back to iOS 8.2 while Apple is still signing the older version of the OS. However, if Touch ID is the only issue, there is a simpler way you can fix it.

Fix Touch ID The Easy Way (Without Changing OS Version)

This method might sound like a glorified version of “have you tried turning it off and on again?” but it has worked for most users so far. Here is what must be done to get Touch ID up and runningĀ on iOS 8.3.

Go to the ‘Touch ID’ section of the stock Settings app. In this section, there is a subsection named ‘iTunes & App Store’, which needs to be turned off if it is on. Once this has been done, restart your iPhone. When the device is on, head to the same ‘iTunes & App Store’ field and turn it back on. This should fix the problem.

Touch ID Fix iOS 8.3

Fix Touch ID by Reverting to iOS 8.2

If the first method didn’t work for you, or you have a lot of problems post update, there is always the trusted, old method of switching back to the older iOS version on your iPhone. Please note that Apple doesn’t advise users to roll back to iOS 8.2 from iOS 8.3, so the method might be a bit risky. If you are willing to proceed though, here is what you need to do.

  1. Download the iOS 8.2 file that matches your iPhone model. This file might have already been backed up by iTunes on your main computer, but if that is not the case, you will have to search for it on all the usual locations across the internet.
  2. Make sure you backup all important data on your device via iTunes.
  3. Connect your device to iTunes and wait until it has been detected by the computer.
  4. Locate the ‘Restore’ option in iTunes, and click it while pressing the SHIFT key. This opens a browsing window, which must be directed to the file saved in step 1.
  5. Wait for iTunes to do all the work, and your device should now be running iOS 8.2

As always, there is also the rather boring method of waiting for Apple to fix the Touch ID problem in iOS’ next iteration. So take your pick, and get your fingerprints working again.