How To Fix The People App Crashing Issue In Windows 10

People app has always been quite decent, and even back in the days of Windows Phone 7, it garnered a lot of fans. It is good to see that Microsoft sees the potential in this app and has continued upgrading it throughout OS updates. With Windows 10, the People app has seen its biggest set of changes to date. The previously covered build 10061 specially focuses on the People app, but it also introduces a bug that leads to the People app crashing on all attempts to launch it. Not everyone is experiencing this issue, but a lot of users are, which is why it is important to know how to fix it.

The solution for the People app crashing issue might sound a bit counter-intuitive, as it involves your removing all your contacts from the app. Having said that, your contacts aren’t really lost, and you get to discover all the new features offered by the People app. So, if you think that’s worth a shot, go ahead and follow the below instructions.

Windows 10 People App Crashing Fix


  1. Go to your main Computer directory, and in it head to the drive where the copy of your Windows 10 is installed. For the purpose of this post, we will assume that you have installed Windows in ‘C’ drive and your administrative account name is ‘John’.
  2. In C, go to the AppData subfolder, which is located inside the folder named ‘John’ under ‘Users’.
  3. Click the folder named ‘Local’.
  4. You now have to locate a folder under ‘Packages’. This folder should have the name ‘\Microsoft.People_8wekyb3d8bbwe’
  5. Open ‘LocalState’.
  6. Locate the ‘contacts.txt’ file and open it with notepad via the context menu shown through a right-click.
  7. Delete everything in this file EXCEPT the first and last lines. There might be a lot of data in this file, so make sure that the last line is END_OF_FILE. It might be a good idea to save the removed data in a separate file to restore later.
  8. Close notepad, and save all the changes made to the file so far.
  9. Restart your machine.

The above steps should fix the People app crashing issue, but you will see a blank version of the app. We understand that this is not a permanent solution and is only meant to let users have a sneak peek of the app. For a better fix, we have to rely on Microsoft for now and hope that the next build takes care of the nuisance.